privacy policy
Harrison Wines respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Harrison Wines collects, uses, stores and manages personal information when you visit our website, purchase our wines, subscribe to our communications or contact us.
Personal Information We Collect
We may collect personal information including:
your name;
email address;
phone number;
billing and delivery address;
information relating to your orders and purchases;
information you provide when completing a contact form or contacting us directly;
your marketing preferences; and
information about how you use our website.
When you place an order, payment information is processed securely through the payment services connected to our website. Harrison Wines does not generally store your complete credit or debit card details.
How We Collect Personal Information
We may collect personal information when you:
place an order through our website;
subscribe to our mailing list;
complete a contact or enquiry form;
communicate with us directly; or
browse or interact with our website.
Our website is hosted by Squarespace and may use cookies and other technologies to collect information about how visitors access and use the website.
How We Use Your Information
We may use your personal information to:
process, fulfil and deliver your orders;
communicate with you about an order or enquiry;
provide customer service;
manage our customer records;
send you email marketing where you have consented to receive it;
understand how visitors use our website;
improve our website, products and customer experience;
maintain the security and operation of our website; and
comply with our legal and regulatory obligations.
We only collect and use personal information where it is reasonably necessary for our business activities.
Email Marketing
If you choose to subscribe to marketing communications from Harrison Wines, we may use your name, email address, purchase history and interactions with our communications to send you information about Harrison Wines, including wine releases, offers, events and news.
Harrison Wines may use Klaviyo to manage our email marketing communications and customer database.
Your information may be stored and processed through Klaviyo in order to provide these services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails.
Unsubscribing from marketing communications will not prevent us from sending you transactional or service-related communications where necessary, such as information relating to an order you have placed.
Cookies And Website Analytics
Our Squarespace website uses cookies and similar technologies to operate correctly and understand how visitors use the site.
Information collected may include:
pages visited;
time spent on the website;
referring websites or sources;
general location information;
device and browser information; and
interactions with the website.
Squarespace may process information about website visitors as part of providing website hosting, analytics and related services.
Additional cookies or tracking technologies may also be used by services connected to our website.
You can manage or disable cookies through your browser settings and, where available, through the cookie preferences provided on our website. Disabling some cookies may affect the functionality of the website.
Third-Party Service Providers
Harrison Wines uses third-party services to help operate our website and business.
These may include:
Squarespace
Our website and online store are hosted and operated using Squarespace. Squarespace may process information relating to website visitors, customers and transactions as part of providing its services.
Klaviyo
We may use Klaviyo to manage our email marketing, customer communications and related customer information.
We may also use service providers that assist with:
payment processing;
order fulfilment and delivery;
website analytics;
IT and website support; and
other services necessary to operate our business.
These providers may receive personal information where reasonably necessary to provide their services.
Harrison Wines does not sell your personal information.
We may also disclose personal information where required or authorised by law.
Overseas Processing And Storage
Some third-party technology providers used by Harrison Wines, including providers of website hosting, email marketing and related digital services, may store or process personal information outside Australia.
By using our website or providing personal information to us, your information may be processed using these services in accordance with their respective privacy and data protection practices.
Storage And Security
Harrison Wines takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through systems used to operate our website, online store, email marketing and business administration.
While we take reasonable precautions to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.
Accessing Or Correcting Your Information
You may request access to personal information Harrison Wines holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access to personal information.
Retention Of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business and financial records and comply with our legal obligations.
When personal information is no longer required, we may securely delete or de-identify it where appropriate.
Privacy Complaints
If you have a question or concern about how Harrison Wines has handled your personal information, please contact us using the details below.
We will review your enquiry or complaint and aim to respond within a reasonable period.
Where applicable, if you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
Changes To This Privacy Policy
Harrison Wines may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal obligations.
The latest version will be published on this website with the date it was last updated.
Contact Us
For questions, requests or complaints regarding privacy, please contact us via email at riley@harrison.wine.